These Terms and Conditions (“Terms”) govern your use of the online flower delivery service provided by Little Ilford Florist, hereafter referred to as “we”, “us”, or “our”. By placing an order on our website, you confirm your agreement to be bound by these Terms. These Terms apply to all customers purchasing flowers and related products for delivery across Little Ilford and surrounding areas.
Little Ilford Florist specialises in creating and delivering fresh flower arrangements to customers in Little Ilford and nearby locations. All products advertised on our website are subject to availability and seasonal variations. We reserve the right to substitute flowers or packaging of equal value and quality if necessary. Our commitment is to provide a seamless and satisfying online flower delivery experience in Little Ilford.
To order flowers online with Little Ilford Florist:
After your order is submitted, you will receive an order confirmation via the website or email. Orders are only deemed accepted and a contract formed when you receive this confirmation. We reserve the right to refuse or cancel orders at our discretion, for example in cases of suspected fraud, insufficient stock, or where delivery details cannot be confirmed within Little Ilford or nearby areas.
Every effort is made to ensure that product descriptions, images, and prices shown on our website are accurate and up to date. Actual flower arrangements may vary slightly in colour, composition, or presentation due to seasonal availability and local supply. If a significant change is necessary, we will contact you before fulfilling your order.
All prices are displayed in GBP (£) inclusive of VAT, where applicable. Payment must be made in full at the time of ordering using one of the accepted payment methods:
Payments are securely processed under UK e-commerce regulations. We do not store your complete card details on our servers. Upon successful payment completion, your order will be processed for delivery.
We deliver flowers throughout Little Ilford and the surrounding areas as specified at checkout. Deliveries are generally made on your selected date, except where affected by factors beyond our control (e.g., extreme weather, transport disruption, or force majeure).
Delivery times are estimates and not guaranteed. We will make all reasonable efforts to deliver to your recipient within the estimated timeframe. If delivery is not possible due to incomplete or inaccurate address details, or no one is available to receive the flowers, we may attempt to leave the flowers securely at the property or with a neighbour. If neither is possible, we will leave a card with details on how to rearrange delivery or collection.
If you wish to cancel or amend your order, you must contact us as soon as possible after placing the order. Cancellations or changes can be made free of charge provided the order has not already been prepared for dispatch. Once preparation or delivery has commenced, cancellation or modification may not be possible, and deductions for costs incurred may apply.
As flowers are a perishable goods, your statutory right to cancel under the Consumer Contracts Regulations may not apply once preparation has started. We recommend contacting us promptly if you need to make any changes.
We are committed to delivering fresh, high-quality flowers. If you are unsatisfied with your delivery or believe the product is faulty or not as described, please notify us within 24 hours of receipt, including photographic evidence where possible. At our discretion, we may offer a replacement, partial refund, or full refund in accordance with your statutory rights.
Refunds will be processed to the original payment method within 7 working days of agreement. No refunds will be issued for circumstances outside our control, such as incorrect delivery information provided by you, or if the recipient is unavailable at the specified address.
You agree to provide accurate and complete information when placing an order, including delivery details and payment information. You confirm that you are authorised to use the payment card or method entered. You are responsible for ensuring the recipient will be available to receive the order at the address provided.
We will take all reasonable care to ensure prompt delivery of quality products in line with your order. However, our liability is limited as follows:
We are not liable for any failure or delay in performing our obligations resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, disruptions to supply chain, government action, public health emergencies, or interruptions to transport or communication systems.
All content on our website, including images, text, brand names, and design, is the intellectual property of Little Ilford Florist or our licensors. No content may be copied, reproduced, or used for commercial purposes without our express prior written consent.
We collect and process your personal data in accordance with UK data protection law and our Privacy Policy. By placing an order, you consent to the collection and use of your information to fulfil your order, process payment, and improve our services. We will not disclose your personal data to third parties except as required for order fulfilment or as required by law.
If you have a complaint or require assistance relating to your order, please contact our customer service team via the contact options provided on our website. We aim to respond in a timely and fair manner, resolving issues where possible in accordance with UK consumer law.
Little Ilford Florist reserves the right to update or amend these Terms at any time without prior notice. The version of the Terms in force at the time of your order will apply to that order. We recommend reviewing these Terms regularly for any updates.
If any part of these Terms is found to be invalid or unenforceable, it will not affect the validity or enforceability of the remaining provisions, which will continue in effect.
No failure by Little Ilford Florist to insist upon the strict performance of any provision of these Terms shall constitute a waiver of any right or remedy.
These Terms and your use of our flower delivery service shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions apply to all online purchases placed with Little Ilford Florist for flower delivery within Little Ilford and the surrounding areas, unless otherwise stated or agreed in writing. By completing an order, you acknowledge and accept these Terms in full.
Thank you for choosing Little Ilford Florist as your trusted provider for online flower delivery in Little Ilford.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Little Ilford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Little Ilford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
