At Little Ilford Florist, we pride ourselves on delivering the freshest, most vibrant flowers to households and businesses throughout Little Ilford and the nearby areas. Your satisfaction is at the heart of our business, and we have built our returns, refunds, and complaints policy to reflect our dedication to quality and service.
We take great care in packaging and delivering your floral arrangements. However, on rare occasions, flowers may arrive damaged. If your flowers are damaged on arrival, please contact us as soon as possible on the same day of delivery with a clear photograph of the issue. Our team will assess the situation promptly and help resolve it to your satisfaction.
Our promise is to deliver only the freshest flowers in Little Ilford. Provided your arrangement is cared for according to our guidelines (keeping in clean water, trim stems, avoid direct sunlight), we guarantee our flowers will stay fresh for at least five days from the date of delivery. If your flowers do not remain fresh during this window, please let us know immediately, including a clear photo and details of the issue within the freshness period.
Customer happiness is our top priority. If your order arrives damaged or fails to meet our freshness guarantee, you have the following options:
Please ensure you contact us with the necessary details and evidence (such as photographs) within 48 hours of delivery for damaged items or within the five-day freshness window for wilted flowers.
We always welcome your feedback and are committed to continuously improving our service. If you have concerns, complaints, or are dissatisfied in any way, please reach out to our team with your order details and a description of the issue. Our customer care staff will listen, investigate your case, and work with you towards a prompt resolution, whether that be in the form of a replacement, refund, or another suitable solution.
We treat all complaints fairly and confidentially, keeping you informed every step of the way until the issue is resolved to your satisfaction.
As a trusted local florist in Little Ilford, our reputation has been built on reliability, beautiful fresh flowers, and genuine community service. Households and businesses across Little Ilford return to us for our uncompromising standards and friendly approach. Thank you for letting us be part of your special moments—for all your floral needs, you can rely on Little Ilford Florist’s dedication to quality, from delivery to aftercare.
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